This interactive workshop is designed for people who deal frequently with external or internal customers in person.
Through discussion, mini-lectures, individual exercises, pair and small group activities, and role plays, participants experience
• Communication simulation activities
• Listening and questioning practice
• Techniques for confirming
• Effects of language choices
• Vocal exercises for tone, pace, and modulation
• Non-verbal behaviors
• Handling difficult/upset customers
• Models for customer conversations
We design practice activities from your actual business environment, and participants role-play new skills for a variety of face-to-face situations. |
